FAQ's
How do I pay for my order?
We offer you below payment methods:
- VISA
- Apple pay
- Master Card
- Mada
- Tabby
- Tamara
Where do you ship to?
We ship to all areas in Saudi Arabia, and GCC through shipping companies
How long does it take to receive my order?
- (inside Saudi Arabia orders)
Your order will be delivered within 1-3 days of order confirmation - (outside Saudi Arabia orders)
Order delivery takes 5 days of order confirmation - Delivery might take longer during offers and promotions
Will VAT be added to my order?
No, we will be glad to take over the VAT.
What are shipping methods, and related costs?
Delivery inside Saudi Arabia orders
- Free delivery for orders of 399 Riyals or more
- Shipping charges of 40 SAR applicable for orders less than 499 SAR
Delivery outside Saudi Arabia orders GCC (UAE, Bahrain, Kuwait, Oman)
- Free delivery for orders of 699 Riyals or more
- Shipping charges of 50 SAR applicable for orders less than 699 SAR
Delivery to Qatar
- Shipping charges will be 90 SAR.
How do I exchange or return an order?
- You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us.
support@faly.me for further details, please visit the below link:Return Policy link
Do I pay for return/exchange?
- We do not charge additional fees for return / exchange, but an additional 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) is added for the shipping company's services.
- We will not charge any fees in case of wrong order/item, or receiving items not on original status
How do I stay informed about new arrivals, sales and promotions?
- Be the first to know about new arrivals, amazing sales and promotions, by subscribing to our newsletter